The Elm Tree Hotel, Llandudno
Voted as Tripadvisor’s ‘No 1 Best Small Hotel in the UK’, is one of the finest boutique hotels in Llandudno.
Offering guests spectacular panoramic views of the Llandudno Bay from its prime seafront location, 14 well appointed rooms provide comfortable and luxurious accommodation. Guests have use of a lovely public lounge and landscaped outdoor terrace garden, overlooking Llandudno’s iconic pier and promenade.
Livetech Hospitality is there to help your brand reach its fullest potential by harnessing the power of positive guest experiences in your favour.
We played an integral part in the Elm Tree Hotel’s utilisation of review sites such as TripAdvisor by turning guest insight into action, and actively encouraging more reviews through automatic review platforms- ensuring that every guest at the Elm Tree Hotel got the opportunity to make their voices heard. When we started working for them, The Elm Tree Hotel had yet to embrace guest reviews, but we made participation simple by taking on the admin work, leaving the hotel to do what they do best – make wonderful seaside holidays for all of their guests.
The Elm Tree Hotel in Llandudno has received national and international attention as result of our TripAdvisor management, and were featured by the BBC and other national news. In 2016, they won the TripAdvisor Travellers’ Choice Award for the Number 1 Bargain Hotel in the UK, the Number 2 Bargain Hotel in the World. We and the Elm Tree Hotel were not content to stop there; and in 2017 won the TripAdvisor Traveller’s Choice Best Bargain Hotel in the World, and the Best Small Hotel in the UK.
Adding Value for the Short and Long Term-
In a changing tourism landscape, many hotels operate while they are technically for sale. Whether you’re on the market or not, investing in the right systems and the right staff members adds value to your hotel. The same goes for Digital Hospitality Marketing – We’re a focused, dedicated team which are a real asset to your business for the long term.
We were there for the Elm Tree Hotel’s owners throughout their ownership, including when it was on the market. We did not slow or stall our efforts for the hotel’s promotion during this period, and worked to ensure that the owners of the Elm Tree Hotel received 100% of the asking price for the hotel.
In a way, the new owners inherited us with the hotel, and we swiftly liaised with the new ownership to establish their wants, their hopes, and their dreams for the Elm Tree Hotel’s future, offering our insight and our experience gained throughout our service.
Flexible Hospitality Marketing That Suits You-
Whether you’re a hands-off owner or whether you like to embrace online booking, social media, and every single extra that is involved with hotel management, we’re here for you. With Livetech Hospitality, you’re free to have as much, or as little, input into the ongoing digital activities of the hotel as you like – with training always available for those who want to learn. Unlike other agencies, our services are contract-free, allowing you to alter services when it suits you.
The Elm Tree Hotel went from having no social media input to combined, with hotel staff responding to inquiries and comments on social media platforms. Presently, we are enabling the hotel to move away from a telephone booking system to a fully functional online booking system, as well as assisting the hotel maximise its advertising budget with highly tailored PPC Advertising. Livetech Hospitality are Google AdWords Certified, offering an experienced and effective approach.
Livetech Hospitality are Google AdWords Certified, offering an experienced and effective approach.
Digital Aesthetic Done Right-
A hotel’s website is the best opportunity for you to engage and sell. Livetech Hospitality specialise in intuitive, easy-to-use websites which feature relevant, high quality imagery, mobile optimisation, regular updates, as well as full search engine optimisation to make your hotel stand above the competition. We only use tried and tested methods to raise your search engine ranking, and we don’t waste your time with unproven marketing myths.
When we started working for the Elm Tree Hotel in 2013, the hotel had no digital presence and no website due to being a new venture. We built a responsive, professional website which was tailored to how the owners wanted to convey their brand; No templates, No pre-set limited choices, and no compromise in quality.
When the hotel was later sold in September 2017, we worked with the new owner to overhaul the website in a manner which was reflective of their plans for the Elm Tree going forward – to provide the same high standard, refreshed for 2017 and beyond. The website takes on elements of the older branding in order to incorporate this, and gave it a polish which is bang-on-trend, to the new owners’ specification. With Livetech Hospitality, when you decide you want a change of pace, we’re happy to make a few tweaks or even provide a complete overhaul so your branding stays on point for the long-term.
When you’re looking for a Hospitality Marketing Agency, it makes sense to choose a local company. Livetech Hospitality are local to the North Wales area, and the team working to promote your hotel have an unparalleled in their knowledge of the things to see, do, and experience, right on your doorstep. Why trust an agency from London or Cardiff to promote attractions in an area they don’t know?
The Elm Tree Hotel benefit from connections to the Croeso Network, opening up their website to a host of prospective visitors to Llandudno, as they research the town.