Last updated: 11 Aug 2026
This Privacy Policy explains how Livetech Ltd uses personal information where Livetech acts as the Data Controller.
It covers information relating to our own website visitors, prospective customers, customers, suppliers and business contacts.
Where we process Personal Data solely on behalf of a Client in providing website hosting or other Services, our role is generally that of Data Processor and that processing is governed by our Data Processing Addendum.
Read our Data Processing Addendum
1. Who We Are
Livetech Ltd is registered in England and Wales under company number 09335110.
Registered office:
16 Trinity Square
Llandudno
Wales
LL30 2RB
Email: [email protected]
Telephone: 01492 233 606
For the processing described in this Privacy Policy, Livetech Ltd is the Data Controller.
Our data protection contact is the person responsible within Livetech for coordinating data protection enquiries and complaints.
We do not describe this role as a statutory Data Protection Officer unless Livetech is required formally to make such an appointment.
2. Information We May Collect
Depending on your relationship with us, we may process:
Contact information
Such as:
- name;
- organisation;
- job title;
- postal address;
- telephone number; and
- email address.
Enquiry information
Information you provide when:
- contacting us;
- requesting a quotation;
- asking about a Service;
- completing a website form; or
- communicating with our team.
Customer information
Such as:
- customer contact details;
- service history;
- contracts;
- proposals;
- project communications;
- support requests;
- account information;
- invoices; and
- payment records.
We do not normally need to hold full payment-card details because payment services may be provided by specialist payment providers.
Website usage and technical information
This may include:
- IP address;
- browser information;
- device information;
- referral information;
- website activity;
- security logs; and
- information generated by analytics or similar technologies.
Marketing information
This may include:
- marketing preferences;
- newsletter subscription information;
- campaign interaction information; and
- records of objections or opt-outs.
Correspondence
We may retain emails, messages, notes and other communications where reasonably necessary for business administration, customer service or record keeping.
3. How and Why We Use Personal Information
We use personal information for purposes including:
Responding to enquiries
We use information to answer questions, provide quotations and discuss potential Services.
Our lawful basis may be taking steps at your request before entering into a contract or our legitimate interests in responding to business enquiries.
Providing Services
We use customer information to:
- manage projects;
- provide support;
- communicate about Services;
- maintain customer accounts;
- manage hosting and domain arrangements; and
- perform our contractual obligations.
Our lawful basis is normally performance of a contract and, where relevant, our legitimate interests in administering our business and customer relationships.
Billing and accounting
We process information to issue invoices, collect payments, maintain accounting records and comply with tax or other legal requirements.
Our lawful bases include performance of a contract, legal obligation and legitimate interests.
Security and fraud prevention
We may process technical, account and usage information to protect:
- our website;
- our systems;
- our customers;
- our staff; and
- our business.
Our lawful basis is generally our legitimate interests in maintaining secure and reliable systems, together with legal obligations where applicable.
Improving our Services and website
We may use appropriately collected usage and feedback information to understand how our website and Services perform and how they can be improved.
Where the use of cookies or similar technologies requires consent, we will seek that consent before using them.
Marketing
We may contact business customers and contacts about relevant Livetech Services where permitted by law.
Depending on the circumstances, our lawful basis may be consent or legitimate interests.
Electronic marketing is also subject to applicable Privacy and Electronic Communications rules.
You may object to direct marketing at any time.
Every marketing email we send will provide an appropriate method of opting out.
4. Information We Receive From Other Sources
We may receive business contact information from:
- your employer or organisation;
- referrals;
- public business directories;
- Companies House;
- professional networking platforms;
- suppliers;
- event organisers; and
- other legitimate business sources.
We will use such information only where we have an appropriate lawful basis.
5. Sharing Information
We do not sell personal information.
We may share information where reasonably necessary with:
- employees and contractors;
- IT and hosting providers;
- accounting and payment providers;
- professional advisers;
- insurers;
- security providers;
- communications providers;
- software and cloud-service providers;
- regulators;
- law-enforcement bodies; and
- other parties where required by law.
Recipients may act as processors, independent controllers or, in some circumstances, joint controllers depending on the service and purpose.
We disclose only information reasonably necessary for the relevant purpose.
6. Customer Website Data
Where Livetech hosts or manages a customer’s website, the customer will often determine why and how Personal Data relating to that website is collected.
In those circumstances:
- the customer normally acts as Controller; and
- Livetech normally acts as Processor.
That relationship is governed by our Data Processing Addendum rather than this Privacy Policy.
7. International Transfers
Some technology and cloud providers may process information outside the United Kingdom.
Where Personal Data is subject to a restricted international transfer, we will use an appropriate lawful transfer mechanism or rely on another legally permitted safeguard or adequacy arrangement where required.
The precise location may depend upon the technology or Service being used.
8. How Long We Keep Information
We keep Personal Data only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable contractual, accounting, legal and regulatory requirements.
Retention periods vary according to the type of information.
For example:
- customer and contractual records may be retained for an appropriate period after the relationship ends so that we can maintain business, accounting and legal records;
- financial and accounting information is retained for periods required by applicable law;
- enquiry information which does not become a customer relationship will normally be retained only for a reasonable follow-up period;
- security and technical logs are retained according to operational and security requirements;
- marketing information may be retained while we have a valid reason to contact you; and
- where somebody opts out of marketing, we may retain limited suppression information to ensure we respect that preference.
Information may be retained for longer where reasonably necessary in connection with legal proceedings, disputes, fraud prevention or regulatory requirements.
9. Security
We use technical and organisational measures appropriate to the information and risks involved.
These may include:
- access controls;
- authentication controls;
- secure system administration;
- firewalls and network security;
- HTTPS/TLS where appropriate;
- backups;
- software maintenance;
- malware and security monitoring;
- staff confidentiality; and
- incident-response procedures.
No internet or electronic storage system can be guaranteed to be entirely secure, but we take reasonable steps to protect the Personal Data entrusted to us.
10. Cookies and Similar Technologies
Our website may use cookies and similar storage or access technologies.
Some technologies are necessary for the operation, security or functionality of the website.
Other technologies may be used for analytics, advertising or related purposes.
Where applicable law requires consent before a technology is used, we will seek that consent through our cookie controls before activating it.
Visitors should be able to manage applicable cookie preferences using the controls provided on our website.
Further information about individual cookies and technologies may be provided through our cookie-management interface.
11. Your Rights
Depending on the circumstances, you may have rights including:
- the right to be informed about how your information is used;
- the right to access your Personal Data;
- the right to have inaccurate information corrected;
- the right to request deletion in appropriate circumstances;
- the right to restrict processing in appropriate circumstances;
- the right to object to processing;
- the right to object to direct marketing;
- the right to data portability where applicable;
- rights relating to automated decision-making where applicable; and
- the right to withdraw consent where processing depends on consent.
These rights are not absolute and may be subject to legal exemptions or conditions.
To exercise a data protection right, contact:
We may ask for information reasonably necessary to confirm your identity before disclosing Personal Data.
12. Data Protection Complaints
If you have a concern about how Livetech has used your Personal Data, please contact us first so that we can investigate it.
You can make a data protection complaint using:
Email: [email protected]
Post:
Data Protection
Livetech Ltd
16 Trinity Square
Llandudno
Wales
LL30 2RB
We will acknowledge a data protection complaint within the period required by applicable law and will respond without undue delay after investigating the matter.
You also have the right to complain to the Information Commissioner’s Office.
Further information is available from the ICO at ico.org.uk.
13. Marketing Preferences
You may ask us to stop using your Personal Data for direct marketing at any time.
You can:
- use the unsubscribe mechanism in an applicable marketing email; or
- contact us at [email protected].
Where you opt out, we may retain limited information on a suppression list so that we do not inadvertently contact you again for the same marketing purpose.
14. Third-Party Websites and Platforms
Our website may contain links to websites or platforms operated by third parties.
Those organisations are responsible for their own privacy practices.
You should review their privacy information where appropriate.
15. Changes to this Policy
We may update this Privacy Policy to reflect changes in law, our Services, technology or how we use Personal Data.
The current version will be published on this page with its effective or last-updated date.
Where a change materially affects how we use existing Personal Data, we will provide additional notice where appropriate.
16. Contact
Questions about this Privacy Policy, data protection rights or complaints may be sent to:
Livetech Ltd
16 Trinity Square
Llandudno
Wales
LL30 2RB
Email: [email protected]
Telephone: 01492 233 606
Visit this page for a common sense explanation of our Data Protection Approach https://www.livetech.co.uk/data-protection