Livetech Ltd — Master Services Terms

Last updated: 15 September 2025
Covering 15 Sept 2025 to 31st Aug 2026
Company: Livetech Ltd, Registered in England and Wales No. 09335110, VAT GB 800 9372 48
Registered office: 16 Trinity Square, Llandudno, Conwy County LL302RB
Contact: accounts at the domain livetech.co.uk | +44 (0) 1492 233 606

1. Definitions

  • Client: the party purchasing Services.

  • Services: any web design, development, hosting, domains, marketing, support, or related professional services provided by Livetech.

  • Deliverables: outputs produced under a Statement of Work (SOW).

  • SOW: a proposal, quote, or order form setting scope, fees, timelines, and special terms.

  • Background IP: intellectual property owned by Livetech or third parties, including code libraries, frameworks, tools, or processes, whether pre-existing or developed outside the Services.

2. Scope and Precedence

These Terms apply to all Services. Each SOW forms part of this agreement. If there is a conflict, the SOW prevails, then these Terms.

3. Services and Changes

Livetech will perform Services with reasonable skill and care. Work is time and materials unless the SOW states a fixed price. Scope changes may require revised fees and timelines.

4. Client Responsibilities

The Client must:

  • Provide timely content, approvals, and access.

  • Ensure supplied materials are lawful and licensed.

  • Accept that delays caused by the Client may extend delivery or increase cost.

5. Fees and Payment

  • Fees are as per SOW, exclusive of VAT.

  • Invoices are payable within 30 days. Up to 50% deposit may be required.

  • Late payment accrues interest and recovery costs under the Late Payment of Commercial Debts legislation.

  • Livetech may suspend Services for overdue accounts. A reconnection fee may apply.

  • Transition, meetings, calls, and domain administration are billable unless otherwise agreed.

6. Intellectual Property

6.1 Client Materials
The Client retains ownership of all content, trademarks, and data it supplies. The Client grants Livetech a licence to use these solely for providing Services. The Client warrants it has the rights to all such materials and indemnifies Livetech against claims arising from their use.

6.2 Deliverables
All Deliverables remain the copyright of Livetech. On full payment of all fees, Livetech grants the Client a perpetual, non-exclusive, non-transferable licence to use the Deliverables solely for the project or website defined in the SOW. Use outside that scope (e.g. new websites, projects, brands) requires written consent and may incur additional fees.

6.3 Third-Party Materials
Stock assets, plug-ins, fonts, SaaS integrations, and open-source components are subject to their own licences. Unless expressly procured by Livetech, the Client is responsible for securing and maintaining such licences and indemnifies Livetech against related claims.

6.4 Livetech Indemnity
Livetech will indemnify the Client against claims that the Deliverables (excluding open-source or third-party components) infringe a third party’s intellectual property, provided the Client promptly notifies Livetech and allows Livetech to control the defence.

7. Hosting and Domains

7.1 Term and Renewal
Hosting and domain services run on monthly or annual terms, auto-renewing unless the Client gives at least 30 days’ written notice before renewal.

7.2 Transfers and Exit
Transfers or cancellations will be actioned once all fees are settled. Livetech may charge for administrative time, technical support, and migration work associated with transfers or exit. Exit assistance is limited to 5 hours unless otherwise agreed in the SOW, and chargeable at Livetech’s prevailing rates.

7.3 Service Levels
Service credits are limited to pro-rata hosting fees for affected periods and are the Client’s sole and exclusive remedy for downtime. Planned maintenance, third-party outages, DDoS attacks, or Client actions are excluded.

7.4 Backups
Livetech operates reasonable backup routines. Restoration is provided on a reasonable efforts basis and may be billable unless the SOW includes managed backup/recovery.

8. Acceptable Use

The Client must not use Livetech services for:

  • Illegal, harmful, defamatory, or infringing content.

  • Spam or unsolicited bulk email.

  • Security exploits, hacking, or probing networks.

  • Excessive use of shared resources beyond fair usage.

Breaches may result in suspension or termination.

9. Data Protection

  • Both parties will comply with UK GDPR and the Data Protection Act 2018.

  • The Client is the data controller; Livetech acts as processor when handling personal data on the Client’s behalf.

  • Livetech will only process personal data on documented instructions, apply appropriate safeguards, and use reputable sub-processors.

  • Livetech’s liability for data breaches is limited to its role as processor and excludes breaches caused by third-party infrastructure providers or the Client’s own acts or omissions.

  • A Data Processing Addendum is available on request and forms part of these Terms where relevant.

10. Warranties and Disclaimers

Livetech warrants Services will be provided with reasonable skill and care. All other warranties are excluded to the fullest extent permitted by law. Deliverables may include third-party or open-source elements provided “as is.”

11. Liability

  • Nothing limits liability for death, personal injury caused by negligence, or fraud.

  • Livetech is not liable for lost profits, revenue, goodwill, or indirect/consequential losses.

  • Livetech’s total aggregate liability in any 12-month period is capped at the greater of (a) fees paid by the Client in that period, or (b) £5,000, subject to an absolute maximum of £50,000.

12. Suspension and Termination

  • Either party may terminate ongoing Services with 30 days’ written notice. Fixed-term SOWs are non-cancellable unless agreed.

  • Either party may terminate immediately for material breach not remedied within 14 days, or insolvency.

  • Livetech may suspend Services for non-payment. Fees remain due for Services delivered.

13. Exit and Transition

On termination and settlement of all fees, Livetech will provide reasonable exit support as set out in 7.2.

14. Confidentiality

Both parties must keep the other’s confidential information secret and use it only for this agreement.

15. Portfolio and Attribution

Livetech may display non-confidential Deliverables and the Client’s logo in its portfolio and marketing. Livetech may include a discreet credit link on the Client’s website. Removal of the credit link is subject to Livetech’s written agreement and may incur a fee.

16. Non-Solicitation

Neither party may solicit for employment the other’s staff involved in the Services during the contract and for twelve months after, except via public job ads or with consent.

17. Force Majeure

Neither party is liable for delays or failures caused by events beyond reasonable control, including power or network failures, strikes, pandemics, or supplier outages. Livetech may revise fees or suspend Services if external supplier costs or regulatory changes materially increase the cost of provision.

18. Notices

Notices must be in writing and sent by email to the addresses in the SOW or later notified.

19. Governing Law

This agreement is governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

Short Acceptable Use Summary

  • No illegal or infringing content.

  • No defamatory or abusive content.

  • No spam or bulk unsolicited email.

  • No attempts to bypass security.

  • Respect fair usage of shared resources.