Livetech achieve Global Success for North Wales Hotel in 2018 with innovative hospitality marketing strategy.

Dedicated hospitality marketing expertise, understanding the local markets and a passion for innovation puts Livetech ahead of competitor marketing agencies in North Wales. Working with the Elm Tree to develop their online presence, manage their reputation and being part of their product development team has led to an unprecedented success in the 2018 TripAdvisor global awards.

We are delighted to announce that our clients, the Elm Tree Hotel in Llandudno, have enjoyed further success at the TripAdvisor Travellers’ Choice Awards for 2018. The Elm Tree Hotel, a 4-star hotel which boasts attractive views of the Llandudno Bay, has become the only hotel in North Wales to achieve so many Travellers’ Choice Awards across multiple categories of excellence in 2018.

The Elm Tree Hotel has taken on competition from large and small hotels across the UK to be crowned the following awards – 

Elm Tree Hotel Awards 2018
#1 Best Service Hotel in UK, #2 Europe, #4 in the World.

#2 Best Small Hotel in UK.
#3 Best Romantic Hotel in UK.
#4 Best Bargain Hotel in UK.
#5 Best Small Hotel in the World.

This is to the delight of its owner, Lynette Esposito, manager Dan Burns, as well as the Elm Tree Hotel’s diligent and dedicated employees which help make the experience so special for so very many of their guests across the UK and internationally.

We’re very pleased that the Elm Tree Hotel has maintained their high standards of service for 2018. We wholeheartedly believe that the future for all high quality hospitality providers is digital. Our dedicated hospitality services help providers of all shapes and forms build long-lasting relationships with guests, as well as building and supporting online and offline reputations and brands. This allows hospitality providers unhindered focus on the guest experience.  

“Tribute must be paid to Livetech, our Digital Agency, for their professional service in the essential online reputation marketing and more!” – Lynette Esposito, Proprietor, The Elm Tree Hotel.

We have assisted and supported the Elm Tree Hotel for the long-term with digital marketing as well as reputation management utilising online review sites such as TripAdvisor as well as other popular online channels.

While indeed last year the hotel changed hands (and in a sense, we were inherited with the hotel!) we swiftly liaised with Lynette and Dan to adjust our efforts as to their wishes, offering a truly tailored service which allowed the Elm Tree Hotel to successfully target guests without need of a third-party OTA.

Success also for other Livetech Llandudno clients Lawton Court Hotel achieving # 1 Bargain Hotel and the Milverton Hotel #7 in the UK Small Hotel.

Our Hospitality services at Livetech are a joined up approach to obtaining direct bookings, and from initial work such as a dedicated website, and social media management to reputation management and booking systems, we offer a joined-up approach to obtaining direct bookings which is tailor made for you. Livetech are able to react swiftly to the changing face of tourism and to help clients make informed decisions about their marketing spend across digital and traditional media.

There has been international press acclaim for this Livetech campaign from sources including including BBC, ITV, Wales Online, Daily Post and the Independent.

Llandudno is a classic holiday destination which has seen major investment across accommodation providers, attractions, restaurants and bars. Thanks to a lifetime of experience and vast portfolio, Livetech have become an integral part of the tourism and hospitality industry throughout North Wales.  


Interview by ITV’s Ian Lang with Livetech Managing Director Paul Levy