Help Centre - Email, Website and Network Support - Help Centre - Email, Website and Network Support -

Responsive Support

Whatever services you have with us, you can rest easy knowing that should you have any issues or questions, you can simply give us a call and get prompt, helpful and knowledgeable support.

Help with your website

We use solid and dependable UK based Servers, and our methodologies employ very well documented and supported platforms, leading to reliable and robust uptime.

Should you be experiencing any issues at all, please get in contact with us for for a quick response and an efficient resolution to your issue.

Network Support

We provide Network and Wifi and support to local businesses. Let us know if you want a friendly helpful chat about your Network.

EMAIL SETUP

If you need to set up your email address on a new device, please have a read through the appropriate device guide below to get you up and emailing quickly.
If you are having any issues getting things set up, get in touch.

Email Guides

General Settings
Your mailbox settings will be sent to you. They will consist of the following:
1. Your username. Your email address is your username – or as otherwise advised by Livetech
2. Your password. As sent to you.
3. Incoming mail server (POP3) : mail.yourdomainname.co.uk – or as otherwise advised by Livetech
4. Outgoing Mail server (SMTP) : mail.yourdomainname.co.uk – or as otherwise advised by Livetech
Microsoft Outlook 2013 to 2016
1. Go to File > Info.
2. Select “Add Account”.
3. Select “Manual setup or additional server types”, click Next.
4. Select POP or IMAP, click Next.
5. Fill in your name and email address under User Information.
6. Fill in mail.yourdomainname.co.uk in Incoming mail server– or as otherwise advised by Livetech.
7. Fill in mail.yourdomainname.co.uk in Outgoing mail server. – or as otherwise advised by Livetech.
8. Fill in your given username and password in the Logon Information section.
9. Check the box that says “My outgoing server (SMTP) requires authentication”.
10. Select the “Advanced” tab and check the box called “Leave a copy of messages on the server, and remove after 30 days.
11. Click OK to close the “More settings” box and click on “Next” and then “Finish”.
Your Outlook has now been configured to send and receive email from your POP3 mailbox.
Microsoft Outlook 2007
1. Go to Tools / E-mail Accounts
2. Select “Add a new e-mail account” and click on Next
3. Select POP3 and click on Next
4. Fill in your name and email address under User Information.
5. Fill in mail.yourdomainname.co.uk in Incoming mail server – or as otherwise advised by Livetech.
6. Fill in mail.yourdomainname.co.uk in Outgoing mail server – or as otherwise advised by Livetech.
8. Fill in your given username and password in the Logon Information section.
9. Click on the “More Settings” button and select the Outgoing Server tab.
10. Check the box that says “My outgoing server (SMTP) requires authentication”
11. Select the “Advanced” tab and check the box called “Leave a copy of messages on the server and Remove from server after 30 days.
12. Click OK to close the “More settings” box and click on “Next” and then “Finish”

 

 

Your Outlook has now been configured to send and receive email from your POP3 mailbox.

Windows Live Mail
1. Open Windows Live mail and click on Options -> Email Accounts (Tab on the top left)
2. Click on Add -> Email Account, then Next
3. Enter the email address in the Email address box and at the bottom of the popup window click on Manually configure server settings -> Click Next.
4. Make sure the Server type is set to POP
5. In Incoming Server address enter mail.yourdomainname.co.uk
6. Make sure Authenticate using Clear text is selected.
7. Enter you email username in the Logon user name box
8. In the Outgoing server information enter mail.yourdomainname.co.uk and that Requires Authentication is checked (Not SSL).
9. Click Next and then Finish.
10. Before closing the Accounts window, select the email account you have just added and click on Properties.
11. Click on the Servers tab and make sure the Outgoing server requires authentication box is checked at the bottom.
12. Next to this click on Settings and make sure that User same settings as my incoming mail server is checked, click OK.
12. Click on the Advanced tab and choose to leave a copy of messages on server (So the messages will be available in your webmail account for a period of time).
13. Click OK, and close the Accounts window.
14. Your email address is now set up in Windows Live Mail.
Mozilla Thunderbird
1. In Create a new account, click on Email
2. At the bottom of the pop-up window that opens click on “Skip this and use my existing email”
3. Enter the Name you wish to use, your email address and password – as supplied by Livetech – and click Continue.
4. Wait for Thunderbird to guess what your server details will be, and then click on Manual Config.
5. In the incoming section enter mail.domainname.co.uk and leave the port as 110 – unless advised different by Livetech.
5. In the outgoing section enter mail.domainname.co.uk and leave the port as 25 – unless advised different by Livetech.
6. Select None for both the SSL entries for incomming and outgoing.
7. Enter your username in both the incoming and outgoing.
8. Click retest and then Done.
Mail for Mac OS X 10.4
1. On the menu bar click Mail, then Preferences, then Accounts and then click the plus at the bottom right.

 

 

2. In General Information enter
Account Type: POP
Account Description: A personal description for your mail box
Full Name: Your Name
Email Address: The email address you created
And then click Continue

3. Incoming Mail Server – Enter
Incoming Mail Server: mail.yourdomain.com – unless advised different by Livetech
Username: your email address
Password: mailbox password
And then click Continue

4. Outgoing Mail Server – Enter
Outgoing Mail Server: mail.yourdomain.com – unless advised different by Livetech
User Authentication – ticked
Username: your email address
Password: your mailbox password
Then click Continue

5. Account Summary – Check your settings and click Done.

iPhone/iPad
1. Access your Settings button from the iPhone home screen(or wherever you may have placed it) and access the “Mail, Contacts, Calendars”
2. Most likely you’ll see any other accounts that you may have created, so go ahead and click “Add Account” Which brings you to the next page.
3. Click Other and then add mail account.
4. On the next screen enter in your basic account details: Your name, your full email address, and your POP3 password. Press save.
5. On the next screen be sure to select the POP setting at the top, commonly IMAP is the default setting for a new account on the iPhone.
6. Now you need to tell your iPhone what server you’re going to be operating on. For the Incoming Mail Server information enter the following:
POP3 server: mail.yourdomainname.co.uk – unless advised otherwise by Livetech
Username: The username we gave you
Password: The password we gave you (should already be there)
7. Now the same for the Outgoing Server.
Outbound server: mail.yourdomainname.co.uk – unless advised otherwise by Livetech
Username: The username we gave you
Password: The password we gave you
8. Now you need to configure the ports for your servers, so go back into the Mail Settings and click on our New account. First go to the Outgoing Mail server, click on the SMTP option and click on the Primary server which should be smtp.livesol.net
Here you will need to make a few small changes, you need to turn SSL off and use the Port number of 25. Once you’ve done that you can back out to previous screen for the next step.
9. Now you need to configure the Incoming Mail Port. Click on the advanced button.
The Default should be SSL on with Port 995 but change this to port 110 and turn off SSL.
Also make sure that Delete from server is set to Never
10. That should be it.
Import your email into Gmail
To import your POP3 email for your email address with Livetech into your existing Gmail account.

 

 

1. Log into your Gmail account.
2. Click on Settings -> Settings and then go to the “Accounts and Import” Tab.
3. In “Check mail from other accounts” click on “Add a mail account”.
4. Enter the email address you wish to import, and click on Next.
5. Leave the option selected in “Import emails from my other account (POP3)” and click on Next.
6. Enter your username, password and the POP Server as supplied by Livetech.
7. Select “Leave a copy of retrieved message on the server”
8. CLick on Add Account.

Webmail Access

Accessing your email via Webmail.
This is very useful, as you have the ability to access your email via any web browser on a computer connected to the internet, anywhere you have an internet connection.
You do need to know your email address and your password.

 

1. Go to http://webmail.yourdomainname.co.uk (eg: http://webmail.livefx.co.uk) – unless otherwise advised by Livetech.
2. Enter your email address and your password – and click on login.

You are now logged into your webmail where you can read, send and receive your email. Part of the processes for setting up your email clients above entailed “Leaving a copy of messages on the server”. This means that even though you download your email every day, there will still be a copy of them on the server for you to access. They are normally deleted after 3 months, unless you have other settings in action.